FAQ

Frequently Asked Questions

How do I use NON pre poo toilet spray?

Spray 5 pumps onto the surface of the toilet water before you go.

Proceed with reckless abandon. If required (you’ll need to be the judge), give the bowl and surrounds a few sprays after you flush.

Leave the bathroom with confidence. Walk, don’t run.

How many poos in each bottle?

Glad you asked. If you follow the directions of use, you’ll get approximately:

• 150 visits from our 125ml bottle
• 75 visits from our 60ml bottle
• 15 visits from our 10ml travel spray

Is NON safe for my sewerage system and septic tank?

100% safe. Our unique formula is made up of natural essential oils and plant-based compounds.

NON uses no parabens, no synthetic fragrances, no aerosols and no phthalates. In a nutshell, NON contains no harsh chemicals.

Can I recycle my empty NON bottle?

All NON bottles are 100% recyclable.

Separate the trigger (place this in your general waste) and recycle the bottle via your kerbside recycling bin. ♻️

What can I do if my pump spray stops working?

The trigger is designed to last for two full uses of our 125ml bottle (250ml total) when used and cared for correctly.

Firstly, we’re sorry. This is no consolation when you’re perched over the toilet bowl spraying for love and country and nothing comes out.

Because our formula contains essential oils, the spray nozzle can occasionally clog.

To fix it, carefully remove the pump by twisting the nozzle from the bottle. Place the open bottle somewhere safe. Rinse the nozzle and stem under warm water, then pump the warm water through the nozzle before reattaching.

If you’ve tried this and the trigger still isn’t working as it should, please email us at orders@nonproducts.com and we’ll help you from there.

First timer?

Rest assured, you’re not having trigger issues.

If it’s the first time using your NON pre poo toilet spray, you’ll need to pump a few times before the spray exits the bottle.

I have an issue with my order. What should I do?

If your issue relates to shipping, please refer to our Shipping & Returns page.

If your order has been delivered and you believe a mistake has been made, contact us within 7 days of delivery at orders@nonproducts.com.

Please include photos or a short video so we can assist you quickly.

Is NON an Australian company?

NON is a 100% Australian-owned and operated.

ABN: 67 614 763 790

I’ve purchased from outside Australia. Do I pay customs duties?

Firstly, thank you for your order.

You can read more about customs duties for international orders here.

My question isn’t listed here

Please email us at hello@nonproducts.com with any questions and we’ll do our best to get back to you as soon as possible.