AUSTRALIAN ORDERS

STANDARD TRACKED SHIPPING

  • FREE delivery on Australian orders over $30 of NON pre poo toilet spray.
  • $8.50 standard shipping anywhere in Australia with any purchase under $30
  • ALL orders (except for our 2pack free shipping orders) are supplied with a tracking number. An email will be sent to you with your tracking number once your order has been processed.

*Every effort is made to dispatch all orders placed before 12:00 pm AEST Monday to Friday on the same day using standard shipping through Sendle, Australia's first carbon neutral delivery service, or Australia Post. We do not ship on weekends, national public holidays and all NSW holidays.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Generally, Australian orders will arrive within 2-5 business days of placing the order.  Western Australian or remote deliveries may take longer.  

Please know we do our best to ensure your order is filled within the promised time frame. When delivery problems occur with our delivery providers please know, although uncommon, this is out of our control. Your patience is appreciated.

INTERNATIONAL ORDERS

We currently only offer international shipping to our friends across the ditch in New Zealand. Please keep checking in and make sure to follow us on Instagram and Facebook for updates, as we are expanding our international offerings. If you can’t wait, email us at sales@nonproducts.com ,and we’ll quote you for international shipping. x

NEW ZEALAND

STANDARD TRACKED AIR FREIGHT SHIPPING

  • FREE delivery on New Zealand orders over AUD$75 of NON pre poo toilet spray.
  • AUD$15.00 standard tracked air freight shipping anywhere in NZ with any purchase under AUD$75
  • ALL orders are supplied with a tracking number. An email will be sent to you with your tracking number once your order has been processed.

*Every effort is made to dispatch all orders placed before 12:00 pm AEST Monday to Friday on the same day using standard shipping through Australia Post or with one of our trusted courier services. Your parcel is then transferred to New Zealand Post on arrival in New Zealand. We do not ship on weekends, Australian national public holidays and all NSW holidays.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Generally, New Zealand orders will arrive within 3-7 business days of placing your order.

Please know we do our best to ensure your order is filled within the promised time frame. When delivery problems occur with our delivery providers please know, although uncommon, this is out of our control. Your patience is appreciated.

RETURN / REFUND POLICY

We aim to please. If you have changed your mind (who decides they don’t want sweet smelling poop) we'll gladly take your purchase back for a full refund. Please email us with your issue/reason for return at orders@nonproducts.com  with RETURN in the subject field, along with your order number and the products you'd like to return, and we'll take it from there.

Returns are always free within 14 days of when you receive your order. Original shipping charges will not be refunded (if applicable).

All items must be unused and in their original packaging.

DO I HAVE TO PAY FOR MY RETURN SHIPPING

The customer is responsible for all costs associated with return shipping. These costs are non-refundable.

Please address all returns to;
NON products
PO BOX 7682, Bondi Beach, NSW 2026, Australia

We will notify you by email once your return is received and approved.We recommend using a tracked service to ship your return, as the customer bears all the risk associated with return shipping.

AVAILABILITY OF PRODUCT

On the rare occasion that you place an order that we are unable to fulfil, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.